There’s a belief that phone conversations are dead and that even email has had its day. Both are very far from the truth.

What is dead with phone systems is having that box on the wall and handsets that all people ever do is dial numbers manually, or for the more advanced, enter a speed-dial number (that only one person in the company knows how to program).

We’ve been using 3CX since not long after its release in 2007. Tentatively at first, we made outbound calls using it and received our incoming calls to our existing system - both still using our traditional ISDN phone lines.

Skip forward to 2019 and we can barely remember having these ISDN lines and it’s great to no longer have the bills.

All our phone calls use VOIP, having ported our existing phone numbers to an internet provider. If we need more “lines”, it’s a simple click to upgrade and then downgrade later.

We have voice conferencing built-in, easy to use desktop applications for contact lists/seeing who’s calling and a truly slick mobile application which means even when we’re out, we’re still part of the phone system. 3CX allows us to shut our office during bad weather, all work from home and nobody can tell.

As for our customers, they’ve embraced this way of working too.

Being developers, we’ve also integrated 3CX into some bespoke line-of-business applications, saving customers money and giving them a competitive advantage. 10,000 calls per week anyone?